Buyer's Guide

Welcome to Karelia Wood Flooring's online store. We're glad you've chosen to visit our site, where you can review, compare, select and buy the products you need direct from Karelia Wood Flooring.

We want your shopping experience in our store to be quick an easy. Here is a simple buyers guide, however if you have questions, please contact us via phone on 01424 856805 or email enquiries@kareliawoodflooring.com.

Selecting and buying online

The Karelia Wood Flooring store carries most but not all, Karelia Wood Flooring products and the accessories and supplies that go with them. Please call if you cannot find the product you are looking for.

Selecting items| Checkout | Delivery Information | Terms and Conditions and Privacy Policy | Order by phone

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1. Selecting items
As you are shopping, add any items you are considering buying to your shopping basket by clicking the ADD TO BASKET button. You can remove it later if you decide you don't want it after all. Each product will show a description and a price including VAT.

When viewing a flooring product there is a calculator to help you work out how many packs you would need for your room and how many m2 this represents. It is advisable to check that your pack quantity allows for up to 5% wastage.

Beneath the flooring product information you will see complementary products and accessories such as mouldings and underlay. You can use the m2 information to help you calculate how much underlay you would need.

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2. Checkout
When you are ready to check out, click on "your basket" in the right navigation bar. You will be presented with a list of the items you've selected and the price for each item, including VAT. You can remove or change the quantity of any item in the basket. You also have the option to continue shopping. Once you are ready to proceed click the CHECKOUT button.

You will then be taken through 4 easy steps to place your order:

• Step 1: review your order details (at this point you'll see delivery added), add your contact details and billing address. It's a good idea to print a copy of this summary for your records.
• Step 2: order confirmation
• Step 3: you will be connected to WorldPay to enter your card payment details and submit your order (we do not hold your credit card information)
• Step 4: a member of the Karelia team will contact you within 5 days to confirm your order and delivery. Your card will not be debited until you have been contacted.

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3. Delivery Information
In addition to the price, you may be required to pay a delivery charge for the goods. Please use the table below for details of delivery charges to mainline England and Wales. We apologise that there may be an extra surcharge for deliveries to some areas of Scotland. Unfortunately we do not deliver to Eire and Northern Ireland. If there are any exceptions to the following delivery charges we will advise you when we contact you to confirm your order.

Standard delivery for those products available from stock will be 24 -72 hours depending on the quantity you purchase. For those products which are not immediately available from stock, an approximate availability will be advised when we contact you to confirm your order acceptance. You will be notified when your order is ready for delivery.

Deliveries are made via courier companies to the “kerb side”. Unfortunately due to insurance guidelines, drivers are not responsible to take goods into your home. Therefore, please arrange for adequate help at the time of delivery. (Please be aware that boxes can weigh in excess of 25 Kilos).

Please inspect all goods immediately on delivery. This means checking trims, glancing over (but NOT opening) packs of flooring for visible damage. If the package appears to be damaged then please refuse the delivery then contact us immediately on 01424 856825. If the delivery is incomplete on arrival only sign for the products you have received. Failure to do so may affect any warranty claims that you make thereafter. Claims will not be accepted for damaged/missing goods if the driver’s ticket is not signed accordingly.

For more information about delivery, please call 01424 856825 between Monday to Friday, 8.00 am to 5.30 pm to speak to a member of the Karelia Wood Flooring team.

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4. Terms and Conditions and Privacy Policy
Please see our Terms and Conditions for full details including delivery, order cancellation and returns. Our privacy policy provides information about the personal information you provide on the website.

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5. Order by phone
We are happy to take your order over the phone instead of online, if you prefer. Please call our UK sales centre on 01424 856825 from Monday to Friday, 8.00 am to 5.30 pm, where one of the Karelia Wood Flooring team will take you through the process.

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